Definitions

• Registered User / You / Your: any individual or entity that has completed LittleCare’s registration and paid for Services.
• Services: counselling, coaching, supporting services, training, workshops, and ancillary services provided by LittleCare, delivered online, remotely, synchronously, or asynchronously.
• Session: a single scheduled service interaction (e.g., a 50-minute counselling slot).
• Package: any bundle of Sessions sold for a single fee.
• Refund: monetary reimbursement to the payment instrument or account used to purchase Services, reduced by permitted deductions.
• Cut-Off Date: latest date on which a refund claim may be submitted (normally two (2) days from receipt of the Service).
• Payment Processor: third-party gateway or financial institution that handled the payment.

Scope & Applicability

This Policy applies to purchases made directly from LittleCare, whether Services are delivered from India or elsewhere. It forms part of the contractual relationship between You and LittleCare and governs eligibility for refunds, cancellations, calculation, timelines, documentation, and liability.

Statutory Rights: Nothing in this Policy restricts statutory rights available to consumers under applicable laws, including the Consumer Protection Act, 2019 (India), or mandatory consumer rights in other jurisdictions.

Cancellations

Eligible Refund Events

Refunds are limited and available only in the following circumstances:

• Accounting / Billing Error: demonstrable incorrect charges such as duplicate transactions.
• Validated Service Defect: material, validated deficiency in service quality or delivery attributable to LittleCare.
• Promised but Undelivered Service: a specific guaranteed service not delivered and not curable.
• Statutory or Regulatory Right: as required by applicable law.

Refunds are not available for subjective dissatisfaction, change of mind, third-party failures outside LittleCare’s control, or circumstances not expressly listed above.

Evidence & Investigation

To evaluate a claim, LittleCare may require booking or transaction IDs, session logs, payment IDs, screenshots, counselor notes, or other evidence. Users must cooperate with reasonable requests; failure to provide information may result in claim denial.

Cut-Off Dates & Timelines

• General refund claims: within 2 days from receipt of the Service.
• First-time ₹699 offer: within 48 hours of the session.
• Acknowledgement: within 3 working days.
• Investigation & Decision: within 10 working days of complete documentation.
• Refund Processing: within 15 working days from approval (bank or processor delays may apply).

Refund Calculation

Refunds are based only on unused sessions.

Per-session rate = (Total package fee) ÷ (Total sessions)

Refund = Package fee − (Used sessions × Per-session rate) − Permitted deductions

Permitted deductions include:

• Transaction fees: 2% card transaction fee (reflecting bank or processor charges).
• Promotional credits or vouchers: proportionally adjusted and not reissued.
• Taxes: adjusted per law.
• Set-off: undisputed dues may be deducted.
• Currency & FX: refunds processed in original currency; FX variations are the User’s responsibility.

Remedies & Alternatives

LittleCare may first offer corrective measures such as rescheduling, an alternate counsellor, or an extra session. Partial refunds may apply where only part of the Service failed. At LittleCare’s discretion, refunds may be issued as platform credits (valid for 6 months). Credits are non-transferable unless expressly permitted. Users may decline credits and request a cash refund.

Fraud, Abuse & Withholding

Refunds may be withheld if LittleCare reasonably suspects fraud, collusion, promotional abuse, repeated cancellations, or unauthorized use. Users may be liable for recovery of funds and legal action.

Chargebacks & Payment Disputes

Unwarranted chargebacks may be contested with evidence. Repeated frivolous chargebacks may lead to account suspension.

First-Time User Offer (₹699 / 50 minutes)

• One-time offer per unique individual (verified via ID, email, or device).
• Refund requests allowed within 48 hours of the session.
• If the user restarts after receiving such a refund, 2 sessions will be debited from the restarted package.
• LittleCare may withdraw this offer at any time.

Insurance

LittleCare does not accept or process insurance claims. Users are solely responsible for payment of all fees or reimbursements sought from insurers.

Taxes & Third-Party Fees

Fees quoted exclude applicable taxes. LittleCare is not responsible for third-party payment processor fees, FX variations, or bank charges beyond the 2% card fee.

Data Retention & Privacy

LittleCare retains refund-related records (transaction logs, communications, recordings) for 24 months or longer if required by law. Processing follows LittleCare’s Privacy Policy available at https://www.little.care.

Liability for Freelancers & Team

LittleCare is the sole contracting party. In-house and freelance therapists act under LittleCare’s authority. Users may not pursue claims directly against individual counselors.

Limitation of Liability

LittleCare’s maximum aggregate liability equals the fees paid by You for the specific Services in dispute. LittleCare is not liable for indirect, incidental, or consequential damages (including loss of data or profits). Exclusive remedies include refund, re-performance, or credits.

Indemnity

Users agree to indemnify LittleCare and its representatives against losses, damages, or costs arising from the User’s breach of this Policy, fraud, negligence, or third-party claims.

Force Majeure

LittleCare is not liable for delays or non-performance caused by factors beyond control, including natural disasters, pandemics, strikes, cyberattacks, or payment processor outages.

Governing Law & Dispute Resolution

This Policy is governed by the laws of India. Parties shall first attempt amicable resolution within 30 days of written notice. Failing resolution, disputes fall under the exclusive jurisdiction of the courts in Bengaluru, India.

Amendments & Notices

LittleCare may amend this Policy from time to time. Material changes will be posted on the website and, where feasible, notified to users. Notices must be sent to hey@little.care.

Severability & Survival

Invalid provisions will not affect enforceability of remaining terms. Sections on refund calculation, liability, indemnity, and governing law survive termination.

Contact

For refunds, cancellations, or grievances, email hey@little.care.