Company & Services

• Company: LittleCare by Koott Care Pvt. Ltd.
• Services Covered: Child Counselling, Child Assessment, Better Parenting — delivered exclusively through online/tele-therapy platforms.

Nature of Therapy

Psychological therapy is collaborative and depends on the therapeutic relationship as well as the concerns you bring forward. Therapy is not a one-time consultation; active participation is required during and between sessions. You may be encouraged to practice strategies, reflections, or exercises outside of therapy to support progress.

Appointment Structure & Fees

• Sessions are generally 50 minutes, scheduled weekly, and typically span 4–5 sessions depending on need.
• Fees are determined by the therapist and must be paid before each session.
• Professional services outside scheduled sessions (reports, assessments, extended communication) are chargeable.
• Cancellations or rescheduling require at least 24 hours’ notice; otherwise, the full session fee applies.

Risks & Benefits

Therapy may involve exploring sensitive or distressing experiences, which can bring up emotions such as sadness, anger, guilt, or anxiety. This is a normal part of healing. Therapy also offers meaningful benefits, including improved coping skills, emotional balance, healthier relationships, personal growth, and greater overall well-being.

Clinical Records & Reports

• LittleCare maintains professional clinical records in line with legal and ethical standards.
• Clients are not automatically entitled to full therapy records.
• Reports or summaries for educational, medical, or organizational purposes must be formally requested and discussed with the therapist.
• Additional charges may apply for reports or psychological assessments.

Minor Clients (Under 18 Years)

• A parent or legal guardian must provide consent for therapy.
• Parents/guardians have legal access to records but are requested to waive this right to maintain confidentiality.
• Only general updates are shared with parents unless there is a risk of harm.
• A treatment summary may be provided at the conclusion of therapy after discussion with the child where appropriate.

Confidentiality

Communications between client and therapist are confidential except when required by law or ethics, including:

• Serious risk of harm to the client or others.
• Suspected abuse or neglect of a child, elder, or dependent adult.
• A valid court order mandates disclosure.
• Professional supervision is needed to improve quality of care (identifying details minimized).

Suicidality & Crisis

• LittleCare does not provide 24-hour emergency or crisis intervention.
• If you are in crisis or experiencing suicidal thoughts, contact local emergency services or visit the nearest hospital immediately.
• You agree to inform your therapist if experiencing suicidal thoughts or intent.
• You agree to use emergency or crisis resources when necessary and understand online therapy is not a substitute for emergency care.

Tele-Therapy Considerations

• Ensure sessions take place in a private, quiet setting.
• Online sessions may face connectivity or security risks, despite LittleCare’s secure technology.
• Technical disruptions may lead to rescheduling or extension of remaining time.
• Online therapy may not suit severe psychiatric conditions; referrals for in-person care may be recommended.

Couple & Family Therapy

• The therapist acts as a neutral facilitator and does not guarantee continuation of any relationship.
• All parties must provide separate informed consent.
• Disputes regarding therapy should be submitted to LittleCare in writing.

Court Involvement & Legal Proceedings

• LittleCare and its therapists do not participate in legal disputes.
• If compelled by subpoena or court order, clients are responsible for all related professional fees, including preparation and travel.
• A subpoena alone does not permit release of records; valid consent or court order is required.

Payment & Billing

• Fees are communicated before therapy begins.
• Payment is due before each session via approved methods (UPI, card, bank transfer, etc.).
• Missed or late-canceled sessions (less than 24 hours’ notice) are fully chargeable.

Informed Consent & Voluntary Participation

• Participation in therapy is voluntary.
• You understand the nature, risks, and benefits of therapy.
• You may discontinue therapy at any time without penalty; discontinuation does not create liability for LittleCare or its therapists.

Data Protection, Privacy & Session Recordings

• Personal data and clinical records are stored securely with restricted access.
• LittleCare complies with Indian privacy laws and applicable international standards.
• Sessions are not recorded unless explicit written consent is provided.
• Clients may not record sessions without written permission from LittleCare.

Communication Outside Sessions

• Therapists are not available for therapy via calls, texts, or emails outside scheduled sessions.
• Communication outside sessions is limited to scheduling and administrative purposes.
• Response times may take 24–48 business hours.

Termination of Therapy

• You may end therapy at any time.
• Therapists may discontinue therapy if fees remain unpaid, abusive or inappropriate behavior occurs, attendance is inconsistent, or therapy is no longer effective or appropriate.
• Referral options or recommendations will be provided where possible.

Non-Discrimination & Respect

LittleCare provides inclusive, professional mental health services without discrimination based on religion, caste, gender, marital status, sexual orientation, disability, or background. Mutual respect and cooperation are expected from both client and therapist.

Intellectual Property & Resources

All materials shared during therapy, including worksheets, tools, assessments, and guides, remain the intellectual property of LittleCare and are for personal use only. They may not be copied, shared, or distributed without written consent.

Insurance Disclaimer

LittleCare by Koott Care Pvt. Ltd. does not accept or process insurance claims. Clients are solely responsible for payment of all fees.

Corporate Clients

For corporate wellness services, all individual session details remain strictly confidential. Only anonymized, aggregated data (e.g., number of participants, session topics) may be shared with the organization.

Governing Law & Jurisdiction

This Agreement is governed by the laws of India. Any disputes fall under the exclusive jurisdiction of the courts in Calicut, Kerala.

Acknowledgment & Consent

By electronically ticking the acceptance box or booking a session, you confirm that you:

• Have read and understood this agreement.
• Enter therapy voluntarily and with informed consent.
• Acknowledge the risks, benefits, and limitations of therapy.
• Consent to participate in services provided by LittleCare by Koott Care Pvt. Ltd.